Mail Services Sachse

The UPS Store

Mail Services Sachse
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Address
5250 Hwy 78
 
Ste 750
Place
Sachse, TX   75048 
Landline
(972) 495-7666
Fax
(972) 495-6446
E-Mail
store5631@theupsstore.com
Twitter
@theupsstore
Facebook
436775879773071
Website
locations.theupsstore.com

Description

The UPS Store #5631 in Sachse offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Next To Kroger.

Keywords Shipping Services, Shipping Supplies, Mailbox Services, Copy Services, Printing Services, Sign Printing, Marketing Products, Office Supplies, Business Services, Freight Shipping.

Reviews

1 Review, in average 1 Stars
  • VLD
    VLD wrote on 24.06.2019

    Care more about money than customers...

    This location is not customer centric and cares more about money than they do pleasing their customers ...after losing $260 here, we will NEVER do business here again and plan to warn everyone we know NOT to go there. As can be clearly seen from previous unhappy customers, this one gets terrible reviews. After 2 moves in 3 years, my husband and I decided to get a permanent PO box address for our business so we could keep the same business address long term. I did research to figure out which location would work best for us and the Sachse location was one of three we were initially considering. However, because it was the least desirable location of the three (and it got terrible reviews) I marked it off of our list in favor of the other two. I also considered what the street address would end up being per location as we preferred a simple address that wouldn't be confusing to our customers, thus reducing the likelihood of payments not arriving promptly. The street address for the PO box here was the worst of the three locations as it is a HWY address with a suite number attached. Unfortunately, my husband misunderstood which location I crossed off the list so he went to this location and signed up for a PO box ...and even worse, he paid upfront for a full year ($260). He purchased the PO box near closing time that day so it was too late to for them to make keys thus they told him to return the next day. When he got home and I realized that he signed up at the wrong store, I was not happy !! Upon finding out that he hadn't even gotten the keys yet, we decided to go back to the store in the morning and request a refund or transfer to a different location... thinking it shouldn't be a problem (how wrong I was). My husband arrived soon after they opened the next morning and was told that he would have to come back at 4:30 in the evening to speak to the owner. He went back and the owner said it wasn't possible to do a transfer and refused a refund by lying and saying that it was out of his hands because UPS (not him) doesn't allow refunds on PO boxes. I then called a couple of other UPS store locations to ask about this so called "policy" and they said that UPS stores are franchises and that it's up to each individual owner whether to give a refund or not. One person suggested me calling corporate to verify this info...so I did. The CS rep at corporate verified that it is indeed up to each owner whether to give a refund and that it is NOT a UPS mandate as he had stated. The rep did inform me that there was a no-refund clause somewhere in the paperwork that my husband would have signed and thus if the owner CHOSE NOT to give a refund then he was within his legal rights to refuse. I asked the CS rep at corporate if we could do a three-way call to the Sachse UPS store so she could inform the owner that, YES, he could give a refund IF HE CHOSE TO DO SO. She agreed and we did the three-way call in which she informed him that he could give us a refund as it WAS NOT against UPS policy (even for a PO box). At that point, he said he would think about what to do and call us back. A few days later he called back and told us that he had spoken to his business partner and they had decided NOT to give us a refund. He then offered us something totally useless in place of a refund (to forward any mail we might receive there a few times ...free of charge). The problem is that we won't be getting ANY mail there since we aren't going to use that box or address. I am planning to file a case against them with the BBB. As business owners ourselves, we would quickly and pleasantly give any of our customers a refund if they ever asked for one because we understand the simple truth that repeat customers are the backbone of any successful business (not to mention the word of mouth referrals that usually contributes to a business's long-term growth and success). Losing customers to keep a small amount of money is not worth it.

Opening hours

Payment Options

American Express , Visa , Cash , Check , Discover , MasterCard

Products And Services

  • Flyers

  • Brochures

  • Presentations and Manuals

  • Newsletters

  • Business Cards

  • Letterhead

  • Postcards

  • Posters

  • Banners

  • Invitations

  • Menus

  • Calendars

  • Online Printing

  • Mobile Printing

  • Full Service Digital Printing

  • Binding

  • Laminating

  • Stapling

  • Wide Format Printing

  • Collating

  • Padding

  • Folding

  • 24-Hour Access

  • Color and Black & White Printing and Copying

  • Package Acceptance

  • Package Receipt Notification

  • Mail Forwarding

  • 24-Hour Access

  • Call-in MailCheck

  • Fax Services, Send and Receive

  • Printed Marketing & Business Materials

  • Graphic Design

  • Direct Mail Solutions

  • House Account Program

  • Vendor Referral Program

  • Computer Rental

  • Internet Access

  • Stamps & Metered Mail

  • Priority Mail®

  • Express Mail®

  • Parcel Post®

  • First Class Mail®

  • Global Express Guaranteed®

  • Delivery Confirmation™

  • Signature Confirmation®

  • Certified Mail™ with Return Receipt

  • Every Door Direct Mail Retail™

  • UPS Next Day Air® Early

  • UPS Next Day Air®

  • UPS Next Day Air Saver®

  • UPS 2nd Day Air A.M.®

  • UPS 2nd Day Air®

  • UPS 3 Day Select®

  • UPS Ground

  • UPS International

  • UPS My Choice(SM)

  • Custom Packaging

  • Packaging Boxes & Supplies

  • Electronics Packaging

  • Pack & Ship Guarantee

  • Luggage Box

  • Moving Boxes & Supplies

  • Total Shipping

  • Ground Freight

  • Office Products and Supplies

  • Notary Services

  • Passport/ID Photo Services

  • Rubber Stamps

  • Shredding

  • Se Habla Espanol

  • Time-Saving Kiosk

Categories

Mail Services
(972)495-7666 (972)-495-7666 +19724957666

Map 5250 Hwy 78

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